Wondering how MasterClass refund policy works?
Whether you are thinking of purchasing MasterClass and looking for a risk-free purchase or you have recently purchased a course you are not enjoying, your money is safe.
MasterClass comes with a feasible refund policy, so you can relax and apply for the refund.
You must be wondering why am I writing an entire article about MasterClass refund?
Well, this is because it is important to understand how MasterClass refund policy works so you can grab yours before it’s too late.
In this article, I have listed everything you need to know about the MasterClass Refund based on my refund experience with them. If you want to know more about MasterClass then you can check our detailed MasterClass Review.
So, say goodbye to the panic and let’s get straight into the MasterClass refund details.
MasterClass Refund: Overview
MasterClass can be expensive at first, but as you start taking courses you will realise that it’s completely worth it.
Even though MasterClass is designed for everyone, there may be chances that you won’t like a particular course that you paid for. In such cases, MasterClass offers a 30 days money-back guarantee.
This means you can apply for a full refund within the first 30 days of your MasterClass purchase.
MasterClass Refund: Eligibility for claiming the refund
Even though MasterClass offers a 30 days money-back guarantee, you need to ensure that you are eligible for their refund.
You must be thinking that you’re definitely eligible for the refund before you think that check the criteria below.
The eligibility criteria depend on the following basis:
- When do you apply for the refund after the purchase?
- Have you violated the terms and conditions of MasterClass?
- Whether you have purchased MasterClass from third-party sellers or directly from them.
Now that you have an overview of the criteria, let’s take a deeper look and understand the eligibility in detail below.
- Time of applying the refund
As I have mentioned above, MasterClass offers a 30 days money-back guarantee. It is important to know that if you want to apply for a refund, make sure you apply it at least on the 25th day, so that you have enough time to go through the process.
Second thing to remember here is that even if you apply for the refund on the 30th day or after the 30th day, you are unlikely to get a refund.
- Have you violated their terms and conditions?
Like every e-learning platform, MasterClass also comes with their terms of services. During your course, if you ever violated their terms and conditions, they have complete rights to not grant you a refund.
Besides, you are also not eligible for a refund if MasterClass suspects that you are abusing their refund policy.
For instance, your refund will be denied if you purchase a course, download their online workbook, and complete the full course within a few weeks.
- Where did you purchase the course?
The 30 days money-back guarantee only applies when you have purchased the MasterClass course from MasterClass directly.
There are various third-party sellers including Amazon, Roku, App store, and Google PlayStore. These third-party sellers have their own refund policy which I have explained further in the article.
How long does it take to get a refund?
Once you have applied for the refund and it is approved by MasterClass, your money should reflect in your account within 5-10 working days.
When should I get MasterClass refund?
Getting a refund is solely your decision. If you have signed up for a single course and you are not enjoying the course, you can apply for a refund.
But, if you have All-access membership and you are thinking about a refund just because you did not enjoy one course, take a second to reconsider your decision.
This is because the MasterClass all-access pass gives you access to over 100+ MasterClass courses. If you did not enjoy your first course, try another. I bet you will be more than satisfied with MasterClass courses.
MasterClass courses are unique than the courses offered by other online learning platforms. They offer the world’s best instructors. You will find experts and celebrities from every field who have designed the courses based on their personal techniques.
I have been taking up MasterClass courses for a year and I have not been disappointed once. So, if you have a MasterClass all-access pass, you are already saving hundreds of dollars.
All-access pass is the best deal, so I would recommend giving it a second try before applying for the refund.
How to Claim the MasterClass Refund (Step by Step)
Getting a refund is not a complicated procedure. However, before you request for a refund, you need to have certain information. These include:
- Your Email address through which you purchased the course.
- The course for which you want a refund.
- Your transaction ID.
If you do not know your transaction ID, you can find it in your receipt. Head to your inbox and search for a MasterClass receipt.
Additionally, if you paid for the course through PayPal, you will also need a PayPal email address.
Note: your transaction ID is not your invoice number.
Now that you have everything, follow the steps below.
Step 1: Click on the link here that will open the MasterClass refund request form.
Step 2: Enter your email address and enter the subject. The subject can be “Refund” since it is a general request form.
Step 3: Now in the description section, give as much detail as possible so that MasterClass knows that your refund is valid.
Step 4: Add attachments (screenshots) if you have faced technical issues. This will help MasterClass to understand that your refund request is genuine.
Step 5: Click on submit.
And that’s all you need to do. A confirmation pop-up will appear telling you that your refund request has been submitted successfully.
Wait for the MasterClass support team to get in touch with you regarding your refund request. You are likely to get a response within 48 hours.
Can I claim a refund through the phone?
If you do not like to submit requests online, you can also claim a refund through phone. I recommend using a helpline number to ask for a refund for US citizens only.
For claiming refund through phone, you will still need your transaction ID, course name, and email address.
You can call on the helpline number: +1 (855) 981-8208.
Can I get a refund from 3rd party sellers?
If you have purchased MasterClass through third-party sellers, you are still eligible for the refund, but that depends on the third-party sellers.
For example, if you have purchased through Amazon App Store, you will have to check Amazon’s refund policy.
Note: The refund for third-party sellers depends on their eligibility criteria for each and their terms and conditions. MasterClass does not entertain a refund policy if you have purchased via third-party sellers.
Let’s take a look at how refund policy for third-party sellers look like:
- Amazon App Store:
Getting a refund from the Amazon App Store can be difficult. This is because Amazon generally does not offer refunds if you do not like the product according to their refund policy.
You are eligible for a refund through Amazon when you have made an accidental purchase or the product is faulty.
- Google Play Store
Google Play Store offers refunds only within the first 48 hours of your purchase. However, getting a refund from Google Play Store can be tricky and difficult.
Once you submit a request for refund, you will be contacted within 1-5 business days. Google Play Store suggests you to get in touch with the developer that is MasterClass.
However, MasterClass directly claims that it does not offer refunds for third-party sellers.
- Apple Store
Apple Store also offers a refund policy. However, it varies from one country to another. It is better to check your country’s refund eligibility before applying for a refund through the Apple Store.
You can apply for a refund by reporting a problem. You can explain why you want to apply for a refund and Apple will contact you within 48 hours regarding your issue.
Remember, you will not be able to contact MasterClass directly for the refund through the Apple Store.
If you have purchased MasterClass from Roku, I have bad news for you. Roku does not not offer any money-back policy on their purchases.
However, you can still try to get a refund through Roku by contacting their support in case you have made an accidental MasterClass purchase.
What’s my experience with MasterClass Refund?
Now that you know everything about the refund policy of MasterClass, you must be wondering -is it really this simple?
The answer is yes!
I purchased a single course and I was not enjoying it. In the middle of my course I decided to request a refund.
When I requested a refund, the MasterClass support team reached out to me within the next 5-10 minutes and my refund request was approved.
After 3 working days, MasterClass credited my money back into my account. Even though they claim to credit your money back within 8-10 business days, I got mine back within 3 days.
Sounds simple doesn’t it?
Getting a refund from MasterClass was one of the easiest processes for me until now.
Coming to the end of this article, I will recommend purchasing MasterClass directly from them instead of third-party sellers. This will allow your refund process to go easier and quicker.
My experience has been simple and quick with a MasterClass refund.
In the end, if you did not like it, grab a refund in a few simple steps listed above.
I hope my refund experience helped you to get yours and understand MasterClass’ refund policy. Let me know in the comment section if you still have any queries about the refund process.
Does MasterClass offer refunds on MasterClass gifts?
Yes, the 30 days refund policy is applicable for gifts too. However, the 30 days is counted from the day the gift was redeemed instead of the purchased date.
Does MasterClass offer partial refunds if I don’t use it?
If you have not used MasterClass accounts for days or months, you are not eligible for the refund policy. MasterClass does not allow partial refunds whether you use it or not.
Can I exchange my course instead of applying for a refund?
No, MasterClass only grants a 30 days refund policy. You cannot exchange one course for another. However, you can apply for a refund and purchase the other course since all the courses come at the same price.
How long will it take to get my refund?
Once your refund request is approved, your money should be credited within 10 working days. In case you do not receive your refund within 10 days, you can give time up to 2 weeks. However, MasterClass credits your money earlier than your expected time.